How it works
Delivery
For custom event decor we offer a wider range in Southern Ontario beyond our regular Toronto and the GTA range for delivery products. Installation availability, timing and fees depend on your location, order and event date.
Yes, for custom installations we offer a wider range of products including custom backdrops, tassels, LED Marquee Letters and Numbers and many other custom creations we either do ourselves or subcontract with our trusted partners.
Just let us know what you have in mind or the result you want to achieve and your budget and we'll provide you with a custom quote.
Yes! We understand some large venues require that only companies with the proper insurance and needed certifications can do installations. We have all the necessary requirements to make your dream event happen.
We understand that sometimes plans change, and we are here to assist you with any necessary adjustments to your address or delivery date.
To ensure a smooth process, we kindly ask that you make any changes to your address or installation date at least 5 business days before your initial order date. This allows us to make the necessary arrangements and ensure timely delivery to the correct location.
Please keep in mind for bigger installations some days may be fully booked.
For your convenience, we have a dedicated service line that you can contact to request these changes. Please feel free to reach out to us at +1 647 890 4401 from Monday to Friday between 10 am and 5 pm. Our friendly customer service team will be more than happy to assist you with any modifications or updates to your order.
We strive to provide excellent service and flexibility to accommodate our customers' needs. Please don't hesitate to contact us with any further questions or concerns you may have.
Absolutely! We can add messages, logos and even photos to your balloons. We offer a high level of customization and personalization in our creations, from adding your own messaging or branding all the way to recreating it using balloons with our custom balloon mosaics and balloon murals.
returns & refund
We understand that plans can change, and we strive to accommodate our customers to the best of our ability. For most orders, you can easily request changes or cancellations up to 5 days before the scheduled delivery or pickup date.
To learn more go to our Refund Policy
Our promise to you
We treat every celebration as if it were our own. From the smallest birthday surprise to the biggest milestone, every order is prepared with the same care, attention and pride we would want for our own family and friends.
Every Ana Karina Balloons creation is thoughtfully designed to feel stylish, polished and celebration-ready. We continuously train in Canada and abroad to bring the trendiest, most innovative designs.
We carefully select professional-grade balloons and materials because beautiful design starts with beautiful quality.
We believe beautiful celebrations can also be more mindful of their impact. Whenever latex balloons are part of our designs, we use 100% biodegradable latex, while continually looking for ways to reduce waste, reuse materials where possible and make more thoughtful choices throughout our work.
Behind every order is a real team. If you have a question, need help choosing the right design or something doesn't look right when you receive your order, we're here to help.
Planning something bigger?
