How it works
Delivery
We offer delivery throughout Toronto and the GTA, as well as pickup* from our Toronto studio for eligible orders. Delivery availability, timing and fees depend on your location, order and event date.
For deliveries or events outside of the GTA please reach out to us at info@akballoons.com
*Please keep in mind that some of our larger creations may not fit in a standard-sized vehicle. For these items, we highly recommend choosing delivery to ensure they arrive safely and in perfect condition.
Learn more about Delivery & Pickup
Yes, you can chose one of our delivery windows: from 9am to 1pm or from 1pm to 5pm. If you need a more specific time please reach out to us to info@akballoons.com for availability.
Yes! We can often accommodate deliveries outside of the GTA, including nearby cities and cottage destinations. Availability and delivery fees will depend on the location, date, and size of your order. Please contact us at info@akballoons.com and our team will be happy to confirm availability and provide a delivery quote.
We understand that sometimes plans change, and we are here to assist you with any necessary adjustments to your address or delivery date.
To ensure a smooth process, we kindly ask that you make any changes to your address or delivery date at least 2 business days before your initial order date. This allows us to make the necessary arrangements and ensure timely delivery to the correct location.
For your convenience, we have a dedicated service line that you can contact to request these changes. Please feel free to reach out to us at +1 647 890 4401 from Monday to Friday between 10 am and 5 pm. Our friendly customer service team will be more than happy to assist you with any modifications or updates to your order.
We strive to provide excellent service and flexibility to accommodate our customers' needs. Please don't hesitate to contact us with any further questions or concerns you may have.
We are delighted to inform you that we offer a convenient pickup option for our customers. Once you have placed your order, you can simply select the "Pickup in studio" option during the checkout process. The best part is, this option does not incur any additional charges!
Our studio is open Monday to Friday from 9 am to 5 pm, providing you with ample opportunities to collect your order at a time that suits you. Our studio is located at 2700 Dufferin St, Toronto, ON M6B 4J3, Unit 24. On weekends, after business hour and holidays our pick up service is not available but your balloons can be easily pre-schedule for delivery.
Picking up your order from our studio allows you to have more control over the delivery process. Not to mention, it also gives you a chance to visit our creative space and see our balloon decorations up close!
Please keep in mind some designs won't fit a regular-sized car. Check the dimensions before placing your order. If you are unsure, please chose the delivery option to make sure your balloons arrive in perfect conditions for your celebration.
We look forward to serving you and providing you with a seamless pickup experience!
CUSTOMIZING YOUR ORDER
Absolutely! Most products can be customized directly on the product page using the available personalization options. If you have something more specific in mind, or want us to create something completely new inspired by one of our products, email us at info@akballoons.com with your ideas. We’ll be happy to help bring your vision to life.
returns & refund
We understand that plans can change, and we strive to accommodate our customers to the best of our ability. For most orders, you can easily request changes or cancellations up to 5 days before the scheduled delivery or pickup date.
To learn more go to our Refund Policy
Our promise to you
We treat every celebration as if it were our own. From the smallest birthday surprise to the biggest milestone, every order is prepared with the same care, attention and pride we would want for our own family and friends.
Every Ana Karina Balloons creation is thoughtfully designed to feel stylish, polished and celebration-ready. We continuously train in Canada and abroad to bring the trendiest, most innovative designs.
We carefully select professional-grade balloons and materials because beautiful design starts with beautiful quality.
We believe beautiful celebrations can also be more mindful of their impact. Whenever latex balloons are part of our designs, we use 100% biodegradable latex, while continually looking for ways to reduce waste, reuse materials where possible and make more thoughtful choices throughout our work.
Behind every order is a real team. If you have a question, need help choosing the right design or something doesn't look right when you receive your order, we're here to help.
Planning something bigger?
